Help
Create your account and first workspace
Getting started
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Sign up, name a workspace, add the brand you want tracked.
Invite your team
Getting started
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One link, used once. Everyone has the same access.
Reading your first score
Getting started
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What "34% ±18" actually says, and what it does not say.
The free report card, and how it differs from tracking
Getting started
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Ten questions on one engine, free, no account. A snapshot rather than a measurement.
What Keylight measures
Getting started
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How often the AI engines name your brand when someone asks them for a recommendation.
What happens in your first week
Getting started
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Nothing arrives until the first Monday, and this is what lands when it does.
Add a brand to a workspace
Workspaces
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Use the name the engines would use, and give the website so citations can be recognised.
Add competitors
Workspaces
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Up to three per workspace, tracked exactly like your own brand.
Add topics and your own questions
Workspaces
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A topic is a subject people ask about. You can also type exact questions yourself.
Choose which engines a workspace uses
Workspaces
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Eight to pick from, per workspace, and no engine costs more than another.
Archive a workspace, and what happens to its data
Workspaces
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The workspace leaves the active list, future checks stop, and its history is kept.
How a topic becomes 25 questions
Workspaces
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Breadth rather than repetition, and the reason the number is 25.
How many workspaces your plan includes
Workspaces
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One on Solo, five on Business, fifteen on Agency, unlimited above that.
Set the country a workspace is checked from
Workspaces
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Where the engine thinks the searcher is, per workspace. One engine cannot be told.
What a workspace is
Workspaces
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One brand, its competitors, its questions and its history, in one container.
Questions your brand was missing from
Scores and evidence
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The specific questions where you were not named, and who was.
The appearance score
Scores and evidence
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The headline number. How often your brand was named, and nothing more than that.
The evidence page: the answers behind a number
Scores and evidence
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Every score opens into the exact text the engine produced, on the date it produced it.
The margin of error, and why every score has one
Scores and evidence
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The ± beside every number, what it means, and why a tool that hides it is doing you no favours.
The prominence score
Scores and evidence
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How well you were treated when you were named. Our reading, shown with the sentence it came from.
When an engine answers without searching
Scores and evidence
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Some answers come from training rather than the web, and Keylight says which.
Whether a change is real or noise
Scores and evidence
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Keylight compares the move against the uncertainty and tells you which it is.
Which websites the engines cited
Scores and evidence
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The pages the engines quoted when answering questions in your category.
Who else came up
Scores and evidence
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Brands nobody typed in, found by reading every answer.
Why appearance leads and prominence supports
Scores and evidence
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One number is checkable by anyone. The other is an opinion, so it never travels alone.
Buy extra capacity
Capacity and engines
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$100 a month per 1,000 extra tracked questions a week. Business and above.
The Capacity page
Capacity and engines
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Where your weekly checks are going, by workspace and by engine.
The Grok and Claude limit
Capacity and engines
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Each capped at 10% of your weekly capacity, and the reason is honest.
The eight engines
Capacity and engines
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Which engines Keylight asks, and what is different about each.
The premium engine add-on
Capacity and engines
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$39 a month for 100 more checks a week on Grok or Claude.
Tracked capacity, and why it is not an allowance
Capacity and engines
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You set up what you want tracked, and it is rechecked weekly. There is nothing to ration.
What one check is
Capacity and engines
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One question, sent to one engine, once. Everything is counted in these.
Monthly reports
White label and reports
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The month in one document, per workspace, branded as yours.
Point your own domain at the dashboard
White label and reports
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Add a CNAME record at your registrar so clients reach Keylight at your address.
The Monday email
White label and reports
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A short plain English email each week, saying what actually changed.
The unbranded monthly PDF
White label and reports
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A monthly report with your branding and none of ours, to hand to a client.
Unbranded PDF and custom domain together
White label and reports
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They are separate settings. Turning one on does not turn the other on.
Upload your logo and accent colour
White label and reports
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Your name on the dashboard and on client reports, in two fields.
What clients see and what they do not
White label and reports
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A client added to your account can see every workspace on it. They cannot see your plan price or invoices.
Why the domain check says failed
White label and reports
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Almost always one of four things, and all four are quick to fix.
Annual billing
Billing
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Two months free on any plan. Switch under Plan and billing.
Cancel your plan, and what happens to your data
Billing
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Access runs to the end of the period you paid for, then history is kept for 90 days.
Change your plan
Billing
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Email us the plan you want. The difference is worked out pro rata.
Payment, invoices and a failed payment
Billing
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Where to find invoices, how to change a card, and what happens if one fails.
Refunds
Billing
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Fourteen days, money back, no reason needed. After that, no part refunds.
Getting started · 6
Workspaces · 9
Scores and evidence · 11
Capacity and engines · 7
White label and reports · 8
Billing · 5