Cancel your plan, and what happens to your data

Cancel from Plan and billing, or email hey@trykeylight.com.

What happens immediately

Nothing. You keep access until the end of the period you have already paid for. We do not refund part of a month or part of a year that has already started.

At the end of the period

Checks stop. No Monday email is sent. The dashboard says your plan has ended and that your history is kept for 90 days.

The 90 days

Everything is kept, so coming back inside that window means your workspaces and their whole history are still there. After 90 days a nightly job deletes it: workspaces, brands, questions, scores and every stored answer.

What survives is the billing record, because tax law requires it to be kept.

Deleting sooner

If you want your data gone before the 90 days are up, email hey@trykeylight.com and ask. We will do it and confirm.

Pausing instead

A paused account runs no checks and sends no email, and its data is kept for 180 days from the pause rather than 90.