Refunds

If Keylight is not what you expected, tell us within fourteen days of your first payment and we refund it in full. You do not have to give a reason.

This covers the first payment on any plan, monthly or annual, including the founding offer.

After the first fourteen days

You can cancel at any time and keep access until the end of the period you have paid for. We do not refund part of a month or part of a year that has already started.

If we charged you by mistake

If we take a payment in error, or take one after you cancelled, that is our fault and we refund it in full whenever you notice. There is no time limit on that.

How to ask

Email hey@trykeylight.com and say which account it is for. We confirm within two working days.

How the money comes back

Paddle is the merchant of record for every Keylight order, so Paddle returns the money to the card or account it came from. It usually lands within five to ten working days depending on your bank.

The full policy is at trykeylight.com/refund-policy.