Refund policy
Last updated 17 September 2026
1. Fourteen days, money back
2. After the first fourteen days
3. How to ask
4. What happens to your data
Fourteen days, money back on your first payment. Here is exactly how it works.
1. Fourteen days, money back
If Keylight is not what you expected, tell us within fourteen days of your first payment and we will refund it in full. You do not have to give a reason.
This applies to the first payment on any plan, monthly or annual, including the founding offer.
The free trial is not a payment, so there is nothing to refund. Cancel before day fifteen and no money is taken. If the trial runs to its end and you are charged on day fifteen, that is your first payment, and the fourteen days above start from it.
2. After the first fourteen days
You can cancel at any time and you will keep access until the end of the period you have paid for. We do not refund part of a month or part of a year that has already started.
If we take a payment by mistake, or take it after you cancelled, that is our error and we refund it in full whenever you notice.
3. How to ask
Email hey@trykeylight.com and say which account it is for. We will confirm within two working days.
Paddle is the merchant of record for every Keylight order, so the money is returned by Paddle to the card or account it came from. It usually lands within five to ten working days depending on your bank.
4. What happens to your data
Cancelling does not delete anything immediately. Your workspaces and your history stay for ninety days, so an agency that loses a client and wins them back has not lost the year. After ninety days it is deleted. Ask us and we will delete it sooner.