Last updated 2 September 2026
Fourteen days, money back
If Keylight is not what you expected, tell us within fourteen days of your first payment and we will refund it in full. You do not have to give a reason.
This applies to the first payment on any plan, monthly or annual, including the founding offer.
After the first fourteen days
You can cancel at any time and you will keep access until the end of the period you have paid for. We do not refund part of a month or part of a year that has already started.
If we take a payment by mistake, or take it after you cancelled, that is our error and we refund it in full whenever you notice.
How to ask
Email hey@trykeylight.com and say which account it is for. We will confirm within two working days.
Paddle is the merchant of record for every Keylight order, so the money is returned by Paddle to the card or account it came from. It usually lands within five to ten working days depending on your bank.
What happens to your data
Cancelling does not delete anything immediately. Your workspaces and your history stay for ninety days, so an agency that loses a client and wins them back has not lost the year. After ninety days it is deleted. Ask us and we will delete it sooner.