Payment, invoices and a failed payment

Open Plan and billing and go to Payment and invoices. Your card details and every invoice live there.

Who you are actually paying

Paddle. They are the merchant of record for every Keylight order, which means they take the payment, handle sales tax wherever you are, and issue the invoice. Your statement will show Paddle rather than Keylight.

It also means your card details are held by Paddle and never by us.

Changing your card

Through the same Payment and invoices link. Because Paddle holds the card, the change happens on their page rather than ours.

Invoices

Every invoice is there to download, including past ones. If you need a company name, a VAT or GST number or an address on an invoice, that is a Paddle field and it can be set on the same page.

If a payment fails

The dashboard says Payment failed. Nothing stops for 7 days.

That is the whole policy. Checks keep running, the Monday email keeps arriving, and nothing is deleted for a week while you sort the card out. Paddle retries in that window and emails you.

After 7 days without a successful payment, checks stop. Your data follows the same 90 day rule as a cancellation.